Support service for students
As a UCG graduate, you can access various support services to assist you with your online learning, please find below a list of helpful information & links.
Online Learning Support
As from 23rd March, lessons and communication will be delivered using online platforms such as Canvas, Teams, OneNote and Show My Homework, etc.
- Tutors will upload learning resources, assessments and activities with a set deadline
- Some teachers may schedule a video conference for a particular time.
What equipment will I need?
- PC or other device
- Activate your Office365 college email ([email protected])
- Download Office365 apps to personal computer/tablet/phone Essential apps include: Canvas, Outlook, OneDrive, OneNote, Teams, FlipGrid, Wakelet
- Download free versions of Office365 Word, Excel and PowerPoint from your Office email system. From your home page select the Install Office button from the top right hand corner. Download Canvas app and log on. Activate notifications.
- If you encounter issues with Canvas, use the helpline (see further down)
- We strongly recommend you ‘join’ open courses in Canvas such as Library and Student Level Up Induction.
From Monday 23rd March your success coach will be working virtually to assist you. You will continue to have regular online meetings with your Coach so they can help you achieve your goals.
During this uncertain time If you have any other questions require welfare or course support, you can continue to contact the
HE Team: [email protected] or call 0800 328 3631
Academic Achievement Coach
During the pandemic the Academic Achievement Coach will be continuing to offer support. Progression Coaches and Programme Leaders have been communicating with learners who are needing additional support to maintain achievements at expected grade levels.
Support is offered through a range of means depending on the access to resource each learner has and their preferred way of working.
The Academic Achievement Coach has used VLE through Canvas, Skype, email and telephone to support.
Our safeguarding team are available if you have any concerns or worries. Please contact them on 07920 860241. This is the number to call if you require immediate advice or support. You can also contact them via email [email protected].
Our Counselling service will be operating a Telephone Support service. New referrals and those on our waiting list will be responded to accordingly.
Current clients, across all sites, will be contacted by their usual counsellor and be given details regarding future telephone support or signposted to website.
Available any time and free to call from any phone. They can also be contacted via email.
A free NHS service providing a range of talking therapies for problems such as depression, anxiety, panic and post-trauma reaction.
0303 123 4000
A charity supporting people who look after a relative or friend who would not otherwise be able to manage. They provide emotional and practical support, advice, information and guidance to people who are for others.
0300 303 1555
Student financial support continues to be available. Students should continue to contact [email protected] with any financial support queries. Please let us know if you require urgent financial assistance.
If you are experiencing financial difficulties due to Coronavirus (COVID-19), information further information can be found on the following sites:
Careers and employability
You can still contact the Higher Education Employability team for advice on CVs, interviews and job applications.
Gaining your first job after graduating can be tricky, so remember to ask for support and utilise any available resources. We often host employer events for our undergraduates, however as an alumni you are also welcome to attend. Please contact a member of the Higher Education Employability team to book your place.
They can be contacted via email at [email protected]