Tel 0800 328 3631 | Email [email protected]
Current students and staff

Support service for students

As a UCG graduate, you can access various support services to assist you with your online learning, please find below a list of helpful information & links.

Online Learning Support

As from 23rd March, lessons and communication will be delivered using online platforms such as Canvas, Teams, OneNote and Show My Homework, etc.

  • Tutors will upload learning resources, assessments and activities with a set deadline
  • Some teachers may schedule a video conference for a particular time.

Important: Your attendance will be recorded by completion of tasks and activities uploaded for each lesson.

What equipment will I need?

  • PC or other device
  • Broadband/Wi-Fi
  • Audio/microphone
  • Webcam

Your checklist

  1. Activate your Office365 college email ([email protected])
  2. Download Office365 apps to personal computer/tablet/phone Essential apps include: Canvas, Outlook, OneDrive, OneNote, Teams, FlipGrid, Wakelet
  3. Download free versions of Office365 Word, Excel and PowerPoint from your Office email system. From your home page select the Install Office button from the top right hand corner. Download Canvas app and log on. Activate notifications.
  4. If you encounter issues with Canvas, use the helpline (see further down)
  5. We strongly recommend you ‘join’ open courses in Canvas such as Library and Student Level Up Induction.

Help and support

IT support

Our IT team are available should you need any IT help or support.
You can contact them on:  [email protected]

Library services

Study Skills

Further help with things like referencing, grammar, report writing and more please follow this link:

Success Coaches

From Monday 23rd March your success coach will be working virtually to assist you. You will continue to have regular online meetings with your Coach so they can help you achieve your goals.

During this uncertain time If you have any other questions require welfare or course support, you can continue to contact the
HE Team: [email protected] or call 0800 328 3631

Academic Achievement Coach

During the pandemic the Academic Achievement Coach will be continuing to offer support. Progression Coaches and Programme Leaders have been communicating with learners who are needing additional support to maintain achievements at expected grade levels.

Support is offered through a range of means depending on the access to resource each learner has and their preferred way of working.

The Academic Achievement Coach has used VLE through Canvas, Skype, email and telephone to support.

Student Wellbeing


Our safeguarding team are available if you have any concerns or worries. Please contact them on 07920 860241. This is the number to call if you require immediate advice or support. You can also contact them via email [email protected].

Our Counselling service will be operating a Telephone Support service. New referrals and those on our waiting list will be responded to accordingly.
Current clients, across all sites, will be contacted by their usual counsellor and be given details regarding future telephone support or signposted to website.

Contact our counselling team:
Carole Gibson: 07771974263 [email protected]
Amanda Woodhouse: 07503370497 [email protected]

The Samaritans
Available any time and free to call from any phone. They can also be contacted via email.

[email protected]

A free NHS service providing a range of talking therapies for problems such as depression, anxiety, panic and post-trauma reaction.

0303 123 4000

Carers FIRST

A charity supporting people who look after a relative or friend who would not otherwise be able to manage. They provide emotional and practical support, advice, information and guidance to people who are for others.

0300 303 1555

Student Funding

Student financial support continues to be available. Students should continue to contact [email protected] with any financial support queries. Please let us know if you require urgent financial assistance.

If you are experiencing financial difficulties due to Coronavirus (COVID-19), information further information can be found on the following sites:

Little Stars Day Nursery

For students who need childcare services, our award-winning Little Stars Day Nursery is based at our Nuns Corner Campus and offers care for children from three months to school age. The warm, caring and highly qualified staff will ensure your child’s individual care and will offer advice and guidance on all aspects of their development.

Visit their website for further information:

little stats nursery


For more information regarding our Hall of Residence please click this link:

Careers and employability

You can still contact the Higher Education Employability team for advice on CVs, interviews and job applications.

We also have our own vacancy support service called the Talent Dock . Here you will find a raft of online employability resources , as well as our latest jobs .

Gaining your first job after graduating can be tricky, so remember to ask for support and utilise any available resources. We often host employer events for our undergraduates, however as an alumni you are also welcome to attend. Please contact a member of the Higher Education Employability team to book your place.

They can be contacted via email at [email protected]

Communication with students

This information has been moved to our no detrimental approach page