Support service for students
As a UCG graduate, you can access various support services to assist you with your online learning, please find below a list of helpful information & links.
Every HE course has a designated Success Coach. They are a degree-educated non-teaching member of staff that work with students to support them with any concerns they may have during the course of their studies. Here are some of the services they offer:
- First point of contact for HE learners
- Supporting students who have or may need mitigation
- Student advocacy
- Pastoral support, online, telephone and in person
- Guidance and support in regards to on-campus and outside agencies and services
If you have any questions, then please contact them on 01472 311222 extensions 2052/2054/2055
Academic Achievement Coach
During the pandemic the Academic Achievement Coach will be continuing to offer support. Progression Coaches and Programme Leaders have been communicating with learners who are needing additional support to maintain achievements at expected grade levels.
Support is offered through a range of means depending on the access to resource each learner has and their preferred way of working.
The Academic Achievement Coach has used VLE through Canvas, Skype, email and telephone to support.
For HE learners who require academic support with any aspect of research and writing, please click here.
Student Support Officers (SSOs)
Our team of SSOs support students in receipt of the Disabled Students’ Allowance. They also support those who will be progressing from a Level 3 qualification who would be entitled to the DSA once becoming a student in Higher Education (HE). Students with a range of difficulties such as dyslexia, ADHD, Autism etc. can access this support which focuses on the development and improvement of study skills, such as efficient proofreading and extracting relevant information from academic text, once their DSA has been agreed or evidence from a L3 programme is available.
The Disability Officer supports all students in making a DSA application, which can involve guidance on filling in the correct application forms and the acquiring of appropriate evidence. They also liaise with external agencies such as Student Finance England, the DSA team and Needs Assessors, again with the purpose of supporting students in their DSA application. Disability Officers also assist with the allocation of resources and liaise with both exams staff and curriculum staff to ensure all reasonable adjustments are in place if required and advise on support resources for the wide range of students.
The Disability Assessor provides in house assessments for specific learning difficulties including dyslexia, dyscalculia and dyspraxia. The diagnostic report that is produced as a result of the assessment can not only be used to inform relevant internal staff of support strategies and examination access arrangements that would benefit their students but is essential in providing evidence for Higher Education students to access the Disabled Students’ Allowance on the basis of having a specific learning difficulty. The assessor liaises closely with both internal staff and external teams such as Needs Assessment Centres to ensure a seamless journey for students from the time they are made known to the assessor (which occurs via many routes), to the point where the application is completed and relevant resources are in place.
Our safeguarding team are available if you have any concerns or worries. Please contact them on 07920 860241. This is the number to call if you require immediate advice or support. You can also contact them via email [email protected].
Our Counselling service will be operating a Telephone Support service. New referrals and those on our waiting list will be responded to accordingly.
Current clients, across all sites, will be contacted by their usual counsellor and be given details regarding future telephone support or signposted to website.
Available any time and free to call from any phone. They can also be contacted via email.
A free NHS service providing a range of talking therapies for problems such as depression, anxiety, panic and post-trauma reaction.
0303 123 4000
A charity supporting people who look after a relative or friend who would not otherwise be able to manage. They provide emotional and practical support, advice, information and guidance to people who are for others.
0300 303 1555
Student financial support continues to be available. Students should continue to contact [email protected] with any financial support queries. Please let us know if you require urgent financial assistance.
If you are experiencing financial difficulties due to Coronavirus (COVID-19), information further information can be found on the following sites:
Little Stars Day Nursery
For students who need childcare services, our award-winning Little Stars Day Nursery is based at our Nuns Corner Campus and offers care for children from three months to school age. The warm, caring and highly qualified staff will ensure your child’s individual care and will offer advice and guidance on all aspects of their development.
Visit their website for further information: www.gifhelittlestars.co.uk
Careers and employability
You can still contact the Higher Education Employability team for advice on CVs, interviews and job applications.
Gaining your first job after graduating can be tricky, so remember to ask for support and utilise any available resources. We often host employer events for our undergraduates, however as an alumni you are also welcome to attend. Please contact a member of the Higher Education Employability team to book your place.
They can be contacted via email at [email protected]