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Reception and Administration Apprentice

Summary

During this apprenticeship, you will be the welcoming face of our organisation. You’ll greet visitors, manage calls and correspondence, support enrolments and attendance, and keep front-desk operations running smoothly. Gain hands-on experience, valuable skills, and a recognised qualification in a supportive environment.

Posted date: 3rd March 2026
Employer: FORESIGHT (NORTH EAST LINCOLNSHIRE)
Location: GRIMSBY (DN32 7SF)
Wage: £11,788 a year
Training Course: Business administrator (level 3)
Hours: 30 hours per week. Normal working hours are 09.00 - 15.30 Monday to Friday (with 30-minutes for lunch)
Possible Start Date: 23rd March, 2026
Duration: 18 Months
Positions Available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As our new apprentice, you will be the first point of contact for our organisation. Your duties will include offering administrative support across the organisation. You will welcome guests and greet people who visit our centre. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls, over-seeing enrolments and attendance, and organisation meet and greet appointments. You will be required to be able to deal with emergencies in a timely and effective manner, while streamlining office operations.

Main Responsibilities:

Dealing with visitors and telephone enquiries, signposting as appropriate
To receive and assist visitors, assisting with telephone enquiries, ensuring that messages are forwarded to colleagues
To be responsible for the completion of the health & safety register
To record incoming and outgoing mail
To ensure the reception area and offices remains presentable
Day to day administration involved with the smooth running of the organisation
Arranging meetings and minute taking
To use Microsoft Office Package (Word, Excel, Publisher, PowerPoint, Access and Outlook)
Data entry to maintain a database
To develop and maintain filing systems as appropriate
Enrolment, initial assessment and registration onto project/s of participants
To always promote and champion the benefits of the organisation
To prepare publicity material and be involved in publicity strategies using design software
To undertake basic computer maintenance
To undertake and rectify day to day issues within the community centre
To manage stock control for the centre
To assist with project-based activities
To prepare and answer correspondence
To take an active part in events organised by Foresight
To perform such duties as reasonably correspond to general character of the post and to be commensurate with its level of responsibility
To work within the Foresight policies on confidentiality, health and safety, equal opportunities and racial equality at all times

Where you will work

60 NEWMARKET STREET, GRIMSBY, DN32 7SF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TEC Partnership

Your training course

Business administrator

Equal to Level 3 (A level)

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.

You will complete a mixture of on and off the job training, including workshops, face to face training and working towards creating a portfolio of relevant practical evidence. You’ll also be supported by your colleagues at all times and will have a full induction.

You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.

Qualifications

Essential qualifications

GCSE English (Grade 4/C or above) essential
GCSE Maths (Grade 4/C or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Marketing Skills
Friendly and Approachable
Understand confidentiality
Able to work to deadlines

Other requirements

Foresight is located on Newmarket Street, just off Freeman Street in Grimsby. Please check the location to ensure you would be able to report for work on a daily basis.

The post holder will be expected to have a high level of understanding and discretion in decision making related to the post.

The post holder will need to react to irregular and unplanned events, taking advantage of situations without necessarily consulting the line manager. The post holder will be required to meet deadlines on a regular basis and provide monitoring returns.

Furthermore, the post holder will be required to support the Chief Officer and other staff members managing their workload to meet the deadlines of a wide range of partners and negotiating priorities across the spectrum of interest that this post’s duties represent.

About the provider

At Foresight, we are a dedicated organisation supporting individuals with additional needs, their families and carers across North and North East Lincolnshire. We are committed to providing the way forward for the disabled community, creating inclusive opportunities for learning, training, leisure and social development. Our work empowers people to build confidence, overcome disadvantage and move towards a brighter, more independent future.

https://www.foresight-nelincs.org.uk/

After this apprenticeship

This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on and off-the-job learning. With strong growth ambitions, we offer an environment where your skills are valued, and your career can thrive. You’ll be working in a culture that encourages development, promotes wellbeing, and values teamwork.

Ask a question

The contact for this apprenticeship is:

FORESIGHT (NORTH EAST LINCOLNSHIRE)

Claire

myapprenticeship@grimsby.ac.uk

The reference code for this apprenticeship is VAC2000018537.

How to apply

You will need to create an account on the Find an Apprenticeship website to apply for this job.

Closing date

15th March, 2026

Office Administration Apprentice

Summary

Lincolnshire Pond Plants is recruiting an Office Administration Apprentice to join our friendly, family-run team. You’ll gain hands-on experience in customer support, online sales, data entry and general office duties, with full training and the chance to work across different areas of our growing retail and wholesale plant business.

Posted date: 10th March 2026
Employer: LINCOLNSHIRE POND PLANTS LTD
Location: Market Rasen (LN8 6HF)
Wage: £15,704 a year
Training Course: Business administrator
Hours: 40 hours a week. Normal working hours are 08.00 – 16.30 Monday to Friday, with the addition of working every other Saturday.
Possible Start Date: 30th March, 2026
Duration: 18 Months
Positions Available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Lincolnshire Pond Plants is a thriving, family-run business based in the heart of Lincolnshire, specialising in high-quality aquatic plants for ponds and tropical fish tanks. Our Head Office is located in Brookenby, and we have recently opened a new retail store in Boston, offering one of the largest selections of aquatic plants in the region.

As our new Office Administration Apprentice, you will receive full training and ongoing support to develop your knowledge of our business, systems and procedures. We are a close-knit, friendly team, and this role offers the opportunity not only to provide administrative support but also to gain experience across different areas of the business.

Main duties and responsibilities:

Answering telephone calls and assisting customers with enquiries
Administering our online sales platforms, including responding to messages and queries
Accurately entering data and organising, filing and storing paperwork and electronic records
Supporting all aspects of general office administration
Maintaining and updating Excel spreadsheets
Processing customer orders efficiently
Gathering and recording customer feedback
Assisting with social media posts and updates
Supporting customers in our new retail shop
Liaising with wholesale customers
Working collaboratively with other departments, including supporting the warehouse team with picking and packing orders when required
Developing knowledge of our aquatic plant range and wider business operations
Undertaking any other duties appropriate to the role

Where you will work

Your usual place of work will be Brookenby Business Park, close to Market Rasen in Lincolnshire. There will also be opportunities to work from our new retail store in Boston, where we will provide transport between the two sites.

Unit 12C, Brookenby Business Park, Brookenby, Binbrook, Market Rasen, LN8 6HF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TEC PARTNERSHIP

Your training course

Business administrator

Equal to Level 3 (A level)

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All deliveries for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.

You will complete a mixture of on and off-the-job training, including workshops, face-to-face training and working towards creating a portfolio of relevant practical evidence. You’ll also be supported by your colleagues at all times, and will have a full induction.

You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.

Qualifications

Desired qualifications

GCSE English (Grade 4/C or above (or equivalent)) desirable
GCSE Maths (Grade 4/C or above (or equivalent)) desirable

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience
Confident telephone manner
Friendly and approachable
Reliable
Flexible

Other requirements

Lincolnshire Pond Plants is based on Brookenby Business Park on the outskirts of Binbrook. As this is a rural location, please check the address and ensure you would be able to report for work on a daily basis. There will be opportunities to also work from our new retail store in Boston, where we can provide transport from our Head Office in Brookenby.

As part of the role, there will be times when you may need to assist in other areas of the business, including our packing and warehouse teams.

About the provider

Lincolnshire Pond Plants is a thriving, family-run business based on the historic grounds of RAF Binbrook, proudly supplying award-winning aquatic plants across the UK. With gold accolades from RHS shows, including the prestigious Chelsea Flower Show, the team is passionate about quality, expertise and exceptional customer service. From hardy water lilies to tropical aquarium plants, they combine specialist knowledge with a warm, personal approach. Joining Lincolnshire Pond Plants means becoming part of a dedicated, supportive family team where your contribution truly matters and no two days are the same.

https://www.lincsplants.com/

After this apprenticeship

This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on-the-job and off-the-job learning. With strong growth ambitions, we offer an environment where your skills are valued, and your career can thrive. You’ll be working in a culture that encourages development, promotes well-being, and values teamwork.

Ask a question

The contact for this apprenticeship is:

LINCOLNSHIRE POND PLANTS LTD

Claire

myapprenticeship@grimsby.ac.uk

01472311222

The reference code for this apprenticeship is VAC2000019454.

How to apply

You will need to create an account on the Government website to apply for this role.

Closing date

22nd March, 2026

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