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Apprentice Retail Customer Assistant

Summary

Magnum Motorhomes have a fantastic opportunity for an apprentice to join our team. You’ll assist customers at our trade counter, support general admin, and get involved in all areas of retail sales. With on-the-job training, you’ll learn about the wide range of parts and accessories we stock.

Posted date: 8th October 2025
Employer: MAGNUM MOTORHOMES & CARAVAN SUPPLIES LTD
Location: Grimsby (DN32 9JL)
Wage: £15,704 a year
Training Course: Customer service practitioner
Hours: 40 Hours a week - 09.00 - 17.00, Monday to Friday, and some Saturday work from 09.00 - 14.00 (hours will be balanced to give you another day off in the week, if you’re covering a Saturday).
Possible Start Date: 10th October, 2025
Duration: 12 Months
Positions Available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Magnum Motorhomes and Caravan Supplies Ltd is a specialist stockist of building materials and accessories for caravans and motorhomes.

As our new apprentice, you will gain knowledge of the wide range of products we stock, enabling you to support our valued customers effectively. You will receive full training and support throughout, with duties including:

Providing retail service and assisting customers at our trade counter
Greeting customers and helping them find the most suitable parts and accessories
Re-stocking shelves and ensuring the store is well presented
Taking payments and operating the till
Assisting colleagues where needed
General administration tasks
Completing training to build your product knowledge
Occasionally assisting in our warehouse/stores
Carrying out other associated duties as require

Where you will work

UNIT 4 COSALT INDUSTRIAL ESTATE, CONVAMORE ROAD, GRIMSBY, ENGLAND, DN32 9JL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TEC Partnership

Your training course

Customer service practitioner

Equal to Level 2 (GCSE)

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.

You will complete a mixture of on and off the job training, including workshops, face to face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction.

You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.

Qualifications

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Analytical skills
Logical
Team working
Initiative
Patience
Reliable
Willingness to learn
Friendly and approachable

Other requirements

Magnum Motorhomes and Caravan Supplies Ltd is located at Unit 4, Cosalt Industrial Estate, Convamore Road, Grimsby, DN32 9JL. Please check the location and ensure you would be able to travel reliably to work daily.

About the provider

Magnum Motorhomes & Caravan Supplies Ltd is a well-established, family-run business based in Grimsby, with over 70 years of experience in the motorhome and caravan industry. We’re one of the UK’s leading suppliers of parts, accessories, and building materials for motorhomes and caravans. Our friendly team supports everyone from trade customers to DIY converters, offering expert advice and excellent customer service.

https://magnummotorhomes.co.uk

After this apprenticeship

Magnum Motorhomes are offering this apprenticeship with the view of the successful candidates continuing to a long-term career within the industry. We offer you training and development opportunities to allow you to reach your full potential.

Ask a question

The contact for this apprenticeship is:

MAGNUM MOTORHOMES & CARAVAN SUPPLIES LTD

Claire

[email protected]

The reference code for this apprenticeship is VAC1000345319.

How to apply

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Closing date

31st October, 2025

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