Food and Beverage Team Member

The broad purpose of the occupation is to assemble and serve a range of food and beverages to customers, ensuring a seamless and quality customer experience.

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Apprenticeship Information

Course Type

Subject Area

Type
Full Time

Start Date
/

Tuition Fee
£999

Exam Fee
£999

Duration

Course Leader
{Name of CL}

Study Mode

Location

Curriculum Area

Attendance Days

Attendance

Days and Attendance

Start Date

About this course

About this apprenticeship

General duties include making beverages such as cocktails, coffees and other drinks, serving food and beverages, managing bookings, greeting and serving customers, promoting items, managing groups of customers, taking payments and resolving any issues or complaints.

In a restaurant, for example, food and beverage team members would be expected to perform a variety of daily activities, such as monitoring and managing customers to ensure customer needs are met, waiting tables, serving beverages and assisting customers, communicating efficiently and effectively and creating a positive and comfortable environment.

Food and beverage team members would clean and sanitise work areas, utensils and equipment and make sure seating areas were cleared and ready for new customers. Team members are responsible for presenting promotions to customers, and upselling items. Team members are expected to monitor and replenish stock front of house.

What you will learn

Business Standards & Service Quality – Understand company standards for serving food and beverages professionally
Product Knowledge & Offers – Know the range of food and drinks, pricing, pairings, and promotional deals
Sales & Customer Experience – Apply techniques like upselling and cross-selling to enhance service and maximise sales
Communication Skills – Use verbal, non-verbal, and written communication tailored to different customer needs and situations
Health, Safety & Hygiene – Follow health and safety, food safety, and allergen regulations to maintain a safe, hygienic environment
Equipment & Technology – Understand safe use, maintenance, and escalation procedures for equipment and technology
Transactions & Stock Management – Handle payments securely and apply principles of stock rotation and availability
Teamwork & Professional Standards – Work effectively with colleagues, maintain professional behaviour, and support smooth service delivery
Customer Service & Feedback – Manage complaints, feedback, and issues professionally; know escalation routes and use feedback for improvement
Sustainability & Compliance – Reduce waste, follow equity and inclusion principles, and comply with licensing, weights/measures, and food safety laws

This Level 2 apprenticeship has an approximate duration of 12 months.

What next?

Apprentices who complete this programme will become fully-qualified, and experienced Food and Beverage Team Member. 94% of apprentices remain in employment after completing their training.

How to apply

We try to keep the application process as simple as possible, but it’s important that you apply as soon as you’ve chosen your course so that we can arrange your interview and get you started on the admissions process.

Decide what course you want to study and apply online
You will be given an interview date and time
Attend your interview

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